🍒 Winstar World Casino Hotel, Thackerville

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Log in to get trip updates and message other travelers. Date of stay: December Room tip: We were not near the construction area. We headed up to our room and found our keys didn't work. I hope this incident doesn't prevent you from giving us another try. Second room wasn't cleaned nor was the bed made. I am very surprised this happened and would like to do some additional research. Their were pubic hairs in corner or shower. Thank you! Crystal Bynum Asst. This was our last stop before heading home on vacation. General Manager. Due to the environment we operate in, proof of identity is very important and this is primarily for your protection as a guest. Had very frustrating check-in issue; wife forgot her driver's license and even though I identified her and myself, they would not accept it or any other form of ID reservation was for me but in her name. I would love to speak with you directly regarding your experience. We search up to sites for the lowest prices. More Show less. Called To report and they gave us two vouchers for food! I am happy to read that you enjoyed the overall accommodations. Laugh out loud. Thank you for taking the time to review your most recent experience here at the Winstar World Casino and Resort. We called down to the desk and they realized they wrote the wrong number in the key card. They seem to think that they are the customers doing us favors by being there, I have never had anyone make me so angry, treating people like we are beneath them, I almost walked out but my husband and I drove 2 hours to see Willie Nelson so we stayed. Spoke to management; they said it was policy and offered no apology for the inconvenience. Guests 1 room , 2 adults , 0 children Guests 1 2.

My husband and I just returned from a wonderful free 2 night stay and the Winstar Hotel. Tv was cool as well. I don't know how good the housekeepers do because when I opened the fridge, it was half drunken bottles of water inside.

I'm winstar casino deals forward to staying again next week. The nice part is that the Casino and Hotel are all joined winstar casino deals, so you never have to get out In the weather. I would suggest asking for a corner suite. No one called us back. Like saving money?

Please feel free to contact me if you would like to discuss further at We went to winstar casino deals for the Willie Nelson concert. Two free nights at The Winstar Hotel and Casino. Not ten minutes later the manager came over and says they were closing.

When we arrived, check in seemed fine. Lowest prices for your stay. He comped winstar casino deals breakfast, but were unable to use it due to winstar casino deals flight schedule the next day.

Show Prices. We also enjoyed 3 days at the Casino. Everyone there treated us so well and made us feel more than welcome. They are very large as well as the bathroom area.

The room and bathroom were very large and made us feel right at home. We then went down for dinner. I am sorry to hear that you experienced some difficulty with the check-in experience. We have many food options throughout the entire resort that offers food at all price points. I am very surprised that you encountered someone on our team that treated you in the fashion you detailed in your response. The entire visit was wonderful. So I wasn't liking that at all but I didn't cause a fuss. We reordered ate packed and out to never return. I am happy that you loved the hotel and would like the opportunity to discuss the service piece with you at your earliest convenience. Crystal Bynum Assistant General Manager. I am sorry to hear that you encountered a less than clean experience in your guest room. Our bed had blood spots on sheets, comforter, and pillow case. It's the service that made the hotel less than satisfactory. It was real Vegas like! Two free nights at The Winstar Hotel WinStar World Casino Hotel. I am sorry to hear that you didn't enjoy your stay with us. The views are nice and hotel is swanky but look before you sleep! I have been in customer service for over 20 years. We finally got our stuff in. Didn't expect this from such a nice hotel. The grounds are nice and the pool looked amazing. The customer Service was the worst I have ever had. I hope that we have the opportunity to serve you again in the near future. Bed was ultra comfortable. Very comfortable, quiet room with contemporary styled furniture. A bellboy came up with new keys. I am happy to hear that you enjoyed your suite upgrade on the 10th floor! Hotel was very nice. We strive to ensure that each and every guest experience world class service and exceptionally clean public spaces and guest rooms. Thank you for taking time to give us feedback on your most recent stay. Please contact me directly at Love the new tower. Thank you for taking time to review your most recent experience here at Winstar. Third time was the charm. The bathroom was super nice. We pre-ordered breakfast it never came. Only place still open was the buffet which they said they were closing but we would have plenty of time to eat. We found a housekeeper to let us in and figured out it was the wrong room. Wife had to drive back 1 hour to retrieve her id; I was NOT happy and let them know it! Called them in the morning they said so sorry let me call you back find your order. Please contact me directly at at your earliest convenience to discuss further. Nicely done bath with tiled shower and rainfall shower head. Compared to original tower, new tower's rooms are slightly better but fairly equal in my opinion have stayed in both. The ladies at the front desk has the worst attitudes if they can not handle being busy then find a different job. We had a corner room suite on the 10th. I had a great view of not much but it was better than looking at trees. It needed a door because water was splashing all outside the shower unto the floor. I was a little upset with the room service because I ordered a short stack 2 pancakes and they brought me 3 pancakes and charged me for it. I am very disappointed to read that you weren't satisfied with the customer service. The walk-in shower was great looking but not really practical. I would not tolerate any of my co-workers to be rude. Bedding was very comfortable. I had great view of the new pool area see pics which will be great come next summer! The food is a bit pricey, but considering we stayed for free in a Great room, I can't complain.