🎰 William Hill gambling firm Mr Green fined £3m for failing to protect addicts | The Independent

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You can call them free on , or visit gamcare. After receiving verbal assurance and without investigating the wider circumstances the operator continued to allow the customer to gamble. Senior management failed to mitigate risks and have sufficient numbers of staff to ensure their anti-money laundering and social responsibility processes were effective. The customer was able to continue gambling for a further six months despite continuing to activate financial alerts. New data shows no uplift in complaints about illegal gambling New data released today shows that there has be….{/INSERTKEYS}{/PARAGRAPH} The file was marked as passed to managers for review but this did not occur due to a systems failure. If you have a question about your gambling, or the gambling of someone close to you, our FAQs from gambling consumers during lockdown may provide valuable information. Show all parts of this guide Other news Latest Gambling industry statistics published Gambling Commission investigation into systemic failures in player protection at PT Entertainment Services PTES leads to company closure New data shows no uplift in complaints about illegal gambling. All operators are advised to read William Hill International: Regulatory Settlement for further details and lessons to be learned. Where victims of the ten customers are identified, they will be reimbursed. If you are a gambling operator please read our Frequently Asked Questions for gambling businesses. Share Tweet Browser does not support script. If further incidents of failures relating to this case emerge, WHG will divest any money made from these transactions. WHG systems identified the issue but its only response over a 12 month period was to send two automated social responsibility emails. Our what we do page also provides an overview of the types of queries we are able to help consumers with in the first instance. Our phonelines are open on Monday, Wednesday and Friday between 10 am and 4 pm. {PARAGRAPH}{INSERTKEYS}A Gambling Commission investigation revealed that between November and August the gambling business breached anti-money laundering and social responsibility regulations. Latest Gambling industry statistics published Gambling. WHG did not adequately seek information about the source of their funds or establish whether they were problem gamblers. The contact us service is also available for answers to common questions and we will aim to respond to these enquiries as quickly as possible. Due to the impact Covid is having on operations across the UK we have had to reduce our phoneline opening hours. It is there to support those suffering from gambling problems or those concerned about the affect gambling is having on people close to them.