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Hotel operations are separate. Notify me of new comments via email. While the dealers staff the front line, interacting with gamblers—taking bets and giving payouts—supervisors watch for problems and help customers with issues related to comps. Some of the workers we interviewed moved up the ladder to dual rate pit boss or even higher, like Ken, SueBee, Patrice, and Robin. Forgoing tips makes sense only if you keep moving up. Until recently, teams of state regulators were also a visible presence, but their numbers have been cut drastically. The same manager admired the Borgata for not skimping on levels of supervision, and consequently earning higher ratings from customers. Being a supervisor is becoming more of a hassle. Pit bosses supervise entire gaming pits where dealers and floorpersons work at eight to ten tables each. Post to Cancel. You could get promoted directly to floorperson or floor supervisor, as they are called in some casinos , an entry-level supervisor of table games. A study of twenty-four large casinos, including eleven in Atlantic City, found that women had much more difficulty breaking through the glass ceiling in gaming management positions than managerial jobs in hotel or food service operations. As you moved up, you sometimes had to sacrifice income in hopes of upward career mobility. You are commenting using your Google account. Skip to content The table games on the casino floor are staffed and run by a team of dealers and other licensed casino employees. Share this: Twitter Facebook. Consequently, some casinos have completely eliminated the pit boss position, removing a key rung in the career ladder and heaping more work on the floor supervisors. Each work shift on the gaming floor then has two or three shift managers and assistant shift managers, depending on the size of the casino. By continuing to use this website, you agree to their use.{/INSERTKEYS}{/PARAGRAPH} The term dual rate signifies different hourly pay for shifts dealing or on the floor. You are commenting using your Facebook account. Casinos keep upping the number of tables that floorpersons supervise from two or three at a time to as many as six or eight; some employees even reported ten or twelve. {PARAGRAPH}{INSERTKEYS}The table games on the casino floor are staffed and run by a team of dealers and other licensed casino employees. Notify me of new posts via email. Graciela was a dual rate pit boss but returned to part-time floorperson in order to go back to college. Emil eschewed even trying to move up in the first place. We spoke with other dealers who tried taking promotions to dual rate floorperson or full-time floorperson, but who then stepped back to dealing—not just for the money but to escape the stresses of lower-level management. You are commenting using your WordPress. Donna, a floorperson and former craps dealer, insisted that a supervisor can only accurately watch one craps table at a time. Job ladders now progress from dealer to dual rate floor, a position in which the employee is a part-time dealer and a part-time floorperson watching over the games. Your work week, or even work shift, can be split between dealing and flooring. Looser regulations made this possible. Dual rate workers are included in the bargaining units; in other words, in a unionized workplace, theirs are union jobs. Rating players for comps is also the responsibility of the pit boss, though the system is now more automated than it was when the casinos first opened. The teamwork among competent coworkers is one of the best parts of the job for many. Like this: Like Loading Leave a Reply Cancel reply Enter your comment here Fill in your details below or click an icon to log in:. Laurel, Caroline, and Isiah, for example, decided supervisory work was not for them. In addition, they get to meet people from all walks of life and from all over the globe. Email required Address never made public. The jobs that comprise the typical career ladder on the casino floor are displayed in figure below. Progression was more streamlined in the earlier days of casino gaming, as there were fewer increments. Once a floorperson, you gave up tips. Name required. The next rung on the ladder is pit boss, although once again it is possible to work as a dual rate pit, spending part of your week flooring. The job titles above this level vary vice president or director of this and that and are held by upper-level managers. You are commenting using your Twitter account. Upon a successful audition, you start as a dealer. The unfortunate result, according to one manager we interviewed, is more mistakes and therefore more unhappy customers. Shift managers are the ultimate arbiters of problems on the casino floor: alleged cheating, miscounts, misdeals of cards, and ejecting customers. When dealing, you are eligible for tips.